What counts in the end is design that works

We know that sharing your information with us is based on trust

We take this seriously and are committed to ensuring that we respect your privacy when you visit our website or use our services. Please review this statement carefully to learn about our privacy practices.

We operate a design agency that provides visitors with design solutions in print, digital, event planning and marketing.

Our services are owned and operated by Design Castle Limited. By visiting our website and related applications (if any), whether on a computer, phone, tablet, or similar device (these are all referred to as a 'Device'), you are accepting the practices described below.

This statement provides a general overview of our privacy practices.


Privacy and cookies statement

General Data Protection Regulation Privacy Statement (GDPR Statement)

This GDPR Statement applies to persons in the European Economic Area (EEA), including those based in the United Kingdom. This GDPR Statement supplements our Statement; however, where the Statement conflicts with the GDPR Statement, the GDPR Statement will prevail as to persons in the EEA.


Information uses

We are committed to providing you with relevant content on our services and respect the data privacy laws of the different jurisdictions which we operate in. We use information about you so we can help you enjoy and use our services, including in the following ways:

  • Measure interest in and improve our services
  • Notify you about special or new services and products available from us that may be of interest to you
  • Communicate with you
  • Enable us to publish your reviews, forum posts, photos, videos and other content
  • Customise your experience, including customising the ads (if any) shown to you on our services and across the internet
  • Make inferences about your interests or preferences
  • Send you survey or market research invitations
  • Respond to your questions and comments
  • Resolve disputes or troubleshoot problems
  • Enforce our terms of use and notices; and as otherwise described to you at the point of collection

Please note some information about you is required in order for us to provide you with relevant offerings from us and to enable you to enjoy other benefits of being a current client. Please review the 'Information choices' section below with respect to your choices related to the collection and use of your information.

We will only use your data when the law allows us to.

Pursuant to GDPR, we will use your data in one or more of the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you
  • Where we need to comply with a legal or regulatory obligation
  • With your consent


Information sharing

In order to provide some of our services, we may need to share information with certain other third-parties, such as our suppliers for delivery, to fulfil the services and products that you purchase from us.

Third-parties may only collect or access information as needed to perform their permitted functions.


Information collected

When you access or use our services, we collect information from and about you to provide a more personalised and relevant experience. Some information we collect automatically. Other information we collect from different sources (if any), including business partners and other independent third-party sources. When you use our services by 'clicking-through' from a third-party site or when you visit third-party sites via our Services, those third-party sites may share information with us about your use of their service. Information collected may include the following:

  • Contact information, including name, phone number, postal and email addresses
  • Billing or payment information (such as your credit card number, cardholder name, expiration date, authentication code, and billing address)
  • Photos, reviews, forum and social posts, and videos you may have provided to us
  • Geolocation information
  • Device information, such as when you accessed our services and information about the device used (for example, IP address, software or internet browser used, preferred languages, unique device identifiers and advertising identifiers)
  • Online activity, including pages you have visited, content reviewed and apps reviewed

We may also collect, in instances where you have provided it, information about other potential clients, including their contact information. If you are sharing information with us about other individuals, you must obtain their consent. You must obtain the consent of any other individuals if you are providing their data to us.

In addition to the categories noted above, we may also collect location information if you have instructed your device to send such information via the privacy settings on that device, or, for example, if you have uploaded photos tagged with location information. We may use your location information directly and/or share your location with third-parties. We collect and share location information in order to provide you with relevant content, to analyse your use of our services, to improve our services and to provide contextual recommendations.

You can change the privacy settings of your device at any time in order to turn off the functionality that collects and shares location information and/or the functionality to tag your photos with location information. However, turning off location-sharing may affect certain features we offer. If you have any questions about the privacy settings of your device, we suggest you contact the manufacturer of your device or your mobile service provider for help.

Please see the section on cookies below for more information regarding the use of cookies and other technology described in this section, including regarding your choices relating to such technologies.


Information choices

You have options with respect to the collection and use of your information.

Your options:

  • You may choose the way we communicate with you. You can choose not to provide us with certain information, although it may be needed to take advantage of certain features (if any) offered on our website.
  • You can prevent the collection of geolocation information, but note that turning off location sharing may affect certain features (if any) of our services.
  • You also can contact us to request updating your information and closing your account. If you close your account, we will deactivate your account. We may retain some information associated with your account (including past transactions) for internal purposes including backups, fraud prevention, dispute resolution, investigations and legal compliance for the period necessary to fulfil the purposes outlined in this statement.
  • As a current client, you can modify your marketing subscriptions by contacting us via email or telephone.


Information security

We have implemented appropriate administrative, technical, and physical security procedures to help protect your information.

We only authorise specific employee(s) to access personal information and they may do so only for permitted business functions. We use encryption when transmitting your information between our system and those of the parties with whom we share information. However, we cannot guarantee the security of information from unauthorised entry or use, hardware or software failure, or other circumstances outside of our control.


Information retention

We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in this statement, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise or defend any legal rights.



We want your access to our services to be as easy, efficient and useful as possible. To help us do this, we use cookies and similar technologies to improve your experience and to enhance site security.

What are cookies?

Cookies are small text files that are automatically placed on your device when you visit almost any website. They are stored by your internet browser and contain basic information about your internet use. Your browser sends these cookies back to a website every time you revisit it, so it can recognise your device and improve your experience by, among other things, providing you with personalised content. Other cookies (if any) help us understand your preferences.

The cookies we use fall into below purpose(s).

Analytics and customisation
We use these cookies to help us understand how the website is being used and how we can improve your experience on it. These cookies can provide us with information to help us understand which parts of the website interest our visitors and if they experience any errors. We use these cookies to test different designs and features for our site(s) and we also use them to help us monitor how visitors reach the website.


Cookies consent reminder

To remind you that we use cookies, we use a tool to alert you when you visit our website for the first time. You can accept and acknowledge the reminder by clicking the 'Yes' or 'OK' button. If you do not wish our cookies to capture your information, you should leave our website immediately and delete our cookies in your browser manually. By using our website, you agree our cookies and privacy policies.


Statement changes and notification

We may update this statement in the future. If we believe any changes are material, we will let you know by doing one or more of the following: sending you a communication about the changes, placing a notice on the website and/or posting an updated statement on the website. We will note at the top of this statement when it was most recently updated. We encourage you to check back from time to time to review the most current version and to periodically review this statement for the latest information on our privacy practices.



If you have any questions or concerns about this statement or data processing, or would like to reach out to us, please contact us on studio@designcastle.co.uk or 01527 465 799.

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